Terms

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Support Terms

I offer support for my plugins on the HuskHelp Discord server. We try and respond to enquiries as quickly as possible there. Once you have joined the Discord, you can use the button in the #create-ticket channel to open a ticket and explain your issue and a member of staff will get back to you.

Please note that all staff members are volunteers, and we reserve the right to remove or ban users from the HuskHelp discord who behave inappropriately.

If you purchase a premium resource, such as HuskTowns and HuskSync, you will be asked to provide proof of purchase. Once proof has been provided, you will be assigned a customer role to confirm your verification. If you leave the HuskSync discord you will need to re-verify.

Banned topics

Please note that we are unable to provide support with the following topics for various reasons. We apologise for the inconvenience.

  • Setting up a proxy network, or installing plugins other than my own
  • Setting up a reverse proxy
  • Installing or upgrading database software (MySQL, MariaDB)
  • Installing or upgrading Redis (some of my plugins make use of this — apologies, but we can't offer sysadmin services)
  • Installing Pterodactyl－or other system administration tasks.
  • Integration with CMI (Content Management Interface). CMI is a complex plugin that tends to not work well with other resources.
    • Unfortunately, we will have to decline requests that involve implementing or fixing issues with CMI.
  • Support for legacy or discontinued projects. We encourage staying up-to-date!
  • Support for fixing issues caused by running a cracked (offline mode) server
  • Support for issues caused by running my stuff on unsupported platforms (sorry, but stuff can break if you run Arclight!)

Discord rules

We ask that all users conduct themselves in a proper manner on our Discord server.

  1. No links or attachments to any kind of pirated content.
  2. Bigoted language of any kind is not allowed. This includes slurs as well as hateful statements.
  3. NSFW content is not allowed on this server.
  4. No rude behavior such as excessive trolling, harassment, or mass pinging (especially of staff).
  5. Discord's Terms of Service applies to this server, please be mindful to not break it for your own safety.
  6. Please contact a staff member before advertising anything on the server (this includes links to other Discord servers).
  7. You understand that we can only provide support within the terms & conditions outlined on this page.
  8. Be nice and have fun!

Ticket transcripts

When your ticket is closed, it will be archived in a .json format, for evaluative purposes and for your reference. This file is uploaded and stored by Discord, and you will be sent a link to view the file on this website when it has been archived. We are able to delete this file on behalf of Discord on request. Note that attachments may not be included in this archive.

Privacy Policy

This Privacy Policy describes the policies of this website on the collection, use and disclosure of your information that we collect when you use our website (https://william278.net). (the "Service"). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect

We will collect and process the following personal information about you:

  • Archived ticket transcripts

How We Use Your Information

We will use the information that we collect about you for the following purposes:

  • Customer feedback collection
  • Support

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent.

Data collection & process

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information

We will retain your personal information with us for 90 days to 2 years or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email us: [email protected]. We will address your concerns in accordance with applicable law.


Last updated: October 19th, 2023